Compliance made simple, evidenced and achievable.
Who we are
Founded in 2017, Compliance Quarter works with energy retailers, embedded network operators and exempt sellers across every Australian jurisdiction. We build and run the compliance systems that let energy businesses grow with confidence: obligations registers, compliance frameworks, training programs and the regulatory intelligence tools that keep them current.
We are deliberately small. Our experts deliver work that is usually the preserve of much larger firms by leveraging technology that we have invested in and built ourselves. Titan Pro, our AI regulatory intelligence platform, and Guardian, our call compliance platform, are built in-house and funded entirely from operating revenue.
Know
Obligations registers, regulatory updates, change analysis and horizon scanning. Every obligation mapped to its instrument, penalty and owner.
Embed
Policies, procedures, controls, training and compliance committees that turn obligations into everyday operational behaviour.
Prove
Monitoring, call reviews, performance reporting validation, audits and board reporting that stand up to regulator scrutiny.
Titan Pro and Guardian compress days of regulatory research and review into minutes, with every answer cited to the underlying rules.
What we do
Retail Authorisations & Licences
- Guidance through the whole application process: policies, procedures, business plans and compliance management
- Extensive industry experience and reliable support to achieve your energy retail goals
- A smooth application process, managed through to decision
Compliance Manager, Concierge & Insights
- Compliance Manager: supports your internal team as an experienced, independent resource
- Compliance Concierge: answers regulatory questions and guides senior compliance managers
- Compliance Insights: regulatory updates setting out the impact of each change on your business
Audit & Assurance Reviews
- Ongoing assurance reviews that keep you ahead of regulatory requirements
- Insights and recommendations that strengthen your compliance program
- The right policies, procedures and training programs in place to mitigate risk
Technology Solutions
- Titan Pro answers regulatory questions, analyses regulatory change and drafts documents
- Guardian checks every customer call against the obligations that matter
- Action tracking and reporting that keeps your program audit-ready
Who we help
Energy retailers
Authorised retailers carry big-retailer obligations, often without big-retailer compliance headcount. That is the gap we fill: from authorisation to audit.
- Retailer authorisation, prepared and managed end to end
- Compliance retainers with committee support and monthly regulatory updates
- Performance reporting support and validation before submission
- Obligations registers mapped to instrument, penalty, controls and owners
Embedded networks & exempt sellers
We act for operators across shopping centres, apartment complexes, retirement villages, land lease communities, caravan parks and commercial precincts.
- Exemptions and approvals, including individual exemption applications to the AER
- Maximum price compliance reviewed against each state regime
- Victorian GEO registrations and licence class advice
- Site-by-site assessments for new acquisitions
How you can engage us
Systems & Registers
Obligations registers, compliance frameworks, process drafting and ongoing register maintenance.
Training
Regulatory Academy modules with verifiable certificates, plus tailored webinars and seminars.
Approvals & Exemptions
Retailer authorisations, Victorian licences, AEMO market customer status and exemptions, end to end.
Compliance Retainers
Compliance committee, monthly regulatory updates, priority responses and ad hoc regulatory assistance.
Templates & Document Review
Tailored policy suites, disclosure documents and expert review of your customer-facing documents.
Platforms
Titan Pro regulatory intelligence and Guardian call compliance, licensed with expert backup.
Our platforms
Titan Pro | AI regulatory intelligence
Titan Pro answers compliance questions with verifiable citations to the underlying rules, analyses regulatory change, validates performance reports before submission, and tracks enforcement.
- Answers drawn from the actual instruments, retrieved and cited rather than paraphrased from memory
- Curated corpus across nine jurisdictions: NECF, Victoria, ACT and exempt and embedded network operations
- Carries a confidence assessment and declines rather than guesses
- One-click escalation to a Compliance Quarter specialist
Guardian | call compliance, checked every time
Upload a call recording, or run Guardian live during a call, and every conversation is checked against the compliance domains that matter in energy retail.
- Energy sales compliance: reference price disclosure, cooling-off, explicit informed consent
- Hardship identification and life support obligations on service calls
- Pass or fail per check, with the exact transcript quote as evidence
- Real-time coaching during live calls, and audit-ready PDF reports
Our clients include
From the world’s largest energy businesses to new entrants preparing their first application.
What our clients say
“Compliance Quarter have been invaluable in assisting us to set up our retailing business, and in guiding the company to meet its compliance and retail reporting obligations. The CQ team have great insight and in-depth of knowledge to the Australian retailing landscape.”
“We engaged Compliance Quarter to aid us in developing compliance tools for the purposes of applying for government tender work and they proved themselves invaluable through the process. Their communication was responsive and always clear.”
“Compliance Quarter has helped us navigate our business through the highly regulated energy landscape time and time again. I don’t know what I would do without them. Thanks for all your help.”
“An easy-to-use tool providing high-confidence answers to simple and complex questions about energy rules and codes across the NEM.”
Why energy businesses choose us
- Specialists with legal qualifications. Every regulatory specialist on our team holds legal qualifications, and our sister law firm, Law Quarter, is there when questions become legal ones.
- Practitioner depth. Our team has worked inside retailers and networks: Origin Energy, EnergyAustralia, AusNet Services, Click Energy, Sumo and Brighte.
- We help write the rules. Compliance Quarter is a named contributor to AER and AEMC consultations, so our clients see change coming before it lands.
- Senior people from day one. A core team of senior specialists leads each engagement personally; nothing is handed down to a junior bench.
Latest insights
Compliance, delivered.
info@compliancequarter.com.au
(02) 8001 6664
Compliance Quarter Pty Ltd ABN 91 618 201 004
Compliance Quarter is not a law firm and cannot provide legal advice. Where questions of statutory or legal interpretation arise, our sister law firm, Law Quarter, can be separately engaged. Our quality management system is certified to ISO 9001:2015.